Server Management
Level 1 Server Management
- Hardware Replacement & Network SLA
- Dedicated Account Manager
- Free Business Hours Technical Support
- 24x7 Onsite Emergency Support
- Self Service Control Panel - Traffic/Performance Reports, DNS Management, Remote Reboot, Mail Hosting
- Basic Monitoring w/ SMS and Email Notifications - HTTP, HTTPS, SMTP, POP3, PING
- 5GB FTP Backup Space on Ultra Serve SAN
- Live Stats XSP 8 Analytics (1 Domain)
Level 2 Server Management
Level 1 Server Management
- Hardware Replacement & Network SLA
- Dedicated Account Manager
- Free Business Hours Technical Support
- 24x7 Onsite Emergency Support
- Self Service Control Panel - Traffic/Performance Reports, DNS Management, Remote Reboot, Mail Hosting
- Basic Monitoring w/ SMS and Email Notifications - HTTP, HTTPS, SMTP, POP3, PING
- 5GB FTP Backup Space on Ultra Serve SAN
- Live Stats XSP 8 Analytics (1 Domain)
Level 2 Server Management
Level 1 Features PLUS:
- Managed Operating System Patching and Updates
- Advanced Application Monitoring w/ SMS and Email Notifications
- Checked every 3 mins
- Standard TCP Checks: ICMP (Ping), HTTP, HTTPS and FTP
- CPU
- Disk Space
- Application Depth Checking: eg. SQL Transactions
- SMS and Email Escalating Alerts
- Managed Backup Service
- 15GB Storage
- Backs up files, system state settings and databases
- Flexible file retention policy with simple restore process
$150 per month
Level 3 Server Management
Level 1 Features PLUS:
- Level 1 Managed Firewall Included
- 2 Hours System Administration per Month*
- Managed Operating System Patching and Updates
- Advanced Application Monitoring w/ SMS and Email Notifications
- Checked every 3 mins
- Standard TCP Checks: ICMP (Ping), HTTP, HTTPS and FTP
- CPU
- Disk Space
- Application Depth Checking: eg. SQL Transactions
- SMS and Email Escalating Alerts
- Managed Backup Service
- 30GB Storage
- Backs up files, system state settings and databases
- Flexible file retention policy with simple restore process
$300 per month
Management Level Comparison
| Level 1 | Level 2 | Level 3 | |
|---|---|---|---|
| Included | $150 per month | $300 per month | |
| Managed Firewall Included |  |
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| 2 Hours System Admin per Month* | |
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| Dedicated Account Manager | |
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| Operating System Patching and Updates | |
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| Extended Monitoring | |
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| Automated Managed Backup Service | 15 GB |
30 GB |
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| Hardware & Network SLA | |
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| Free Technical Support* | |
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| 24x7 Emergency Support | |
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| Basic Monitoring | |
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| SMS & Email Monitoring Notifications | |
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| DIY FTP Backup Service | |
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| Online DNS Management | |
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| Online Traffic/Performance Reports | |
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| Remote Reboot | |
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| Mail Hosting | |
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| Live Stats 8.0 Analytics | |
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* Unused hours do not carry over
