Co-Location Technical Support

This support page for Co-Location customers, provides you with all the information needed to get the most from your service. Activate new features of your service or troubleshoot faults with our team of 24x7 Onsite Support Engineers.

myUltraServe

Our self service control panel provides personalised technical support along with live information on your Co-Location service. Please submit all non-urgent requests via myUltraServe.

24x7 Emergency Support

For severity one faults (server down), please call our 24x7 emergency contact number
+61 2 9563 4810 for an immediate response.

Co-Location Tasks

• Remote Reboot
• DNS Management
• Reverse DNS Management
• Traffic Reports
• Data Notifications
• Server Monitoring
• Additional IP Addresses
• Access Request
• Remote Hands
• Consulting Services

Co-Location FAQ

• I do not have the skills to manage my equipment and/or software, what are my options?
• What managed services do you provide with purchase of a colocation package?
• May I visit your facilities?
• Do I need to provide my own switch or hub when connecting my servers or network equipment?
• How high is 1U?
• Do I need to provide rack rails for my equipment?
• What is the difference between a Dedicated Server and Co-Location?
• Can I get access in your facilities to administer my own servers?
• Does Ultra Serve provide a console for me to work on my server at the data center?
• Can I have servers "back to back"?
• Who is responsible for insuring equipment?
• Does Ultra Serve provide Microsoft licenses on a rental basis?